Product Return Policy

All sales made through the Site are subject to this Product Return Policy. CPAP Therapy Outaouais undertakes to reimburse you, in whole or in part, for the Products that you return to us, according to the conditions and within the time limits specified in this article 14, with the exception of a Product marked "NON-REFUNDABLE" for which no refund is offered.

Return of any other product purchased on the Site

Thérapie CPAP Outaouais grants you the privilege of returning to it, for reimbursement purposes, any Product that you have acquired on this Site (other than a CPAP device), during a period of ten (10) days following the date of the invoicing of the Product, provided that the Product has not been unpacked and that it is returned within the said period, in its original condition (unpacked). When returning the Product, Thérapie CPAP Outaouais reserves the right to refuse, at its sole discretion, a request for reimbursement when all the conditions for reimbursement have not been respected. If all conditions for reimbursement have been met, Thérapie CPAP Outaouais undertakes to reimburse you for the sums received to date for the acquisition of the said Product. A $15 return processing fee will be subtracted from the original cost and a credit for the difference will be issued. Delivery charges are non-refundable. If you need professional advice following the purchase of a mask made on our site, we can offer you a consultation at a cost of $50. No possibility of exchange for any Product purchased on the Site (other than a CPAP device)

Product Return Steps

To return a Product, you can contact customer service by email at . Our agents will establish with you the most appropriate return method depending on your situation, either a return by post or a return directly to a point of service.

If the postal return method is chosen, a return postal slip from Canada Post will be sent to you by email.

Please follow these steps:

  • Before closing the package, make sure you have included all the items you wish to return.
  • Print the postal return slip and affix it to the package containing the items you wish to return.
  • A refund will be issued automatically to your original form of payment within three (3) to five (5) business days of receipt of your package at our warehouse.