Terms of sale online

  1. Acceptance of Terms

These conditions applicable to online purchases (the “ Conditions ”) constitute an agreement between you (“ you ” or the “ Customer ”) and Thérapie CPAP Outaouais., located at 201-28 boul. du Mont-Bleu, Gatineau (Quebec) Canada J8Z 1J1 (" we " or " Therapie CPAP Outaouais "), which is the owner and operator of the website whose URL address is https://www.boutiquetco.com (the “ Site ”). The Site is intended for users who have reached the age of majority in their territory of residence and who have the capacity to contract.

These Terms govern the purchase of Products on this Site. “ Product(s) ” means any item for sale on the Site, including the services offered.

Thérapie CPAP Outaouais provides you with access to the Site and allows you to use it on the condition that you comply with and abide by the Terms of Use of the website and the Privacy Policy , which are incorporated by reference. herein. By submitting your order on this Site, you agree to these Terms, including the Website Terms of Use and Privacy Policy, and you agree to comply with all applicable laws and regulations. .

2. Warranties

Unless otherwise specified for a given model or manufacturer, the warranties listed below apply to all products in the same category. To consult the terms of the guarantees applicable to the Products, we invite you to consult the following table:

Category

Product

Guarantee

Continuous positive airway pressure (CPAP) devices including humidifier

  • Airsense 10 by Resmed (Autoset, Autoset for her and Elite)

36 months*

*with the possibility of a 24-month extended warranty on certain device models

  • DreamStation by Philips Respironics (Expert and Pro)
  • SleepStyle by Fisher & Paykel

“Travel” CPAP Devices

  • Airmini by Resmed

36 months

  • DreamStation Go by Philips Respironics

Masks and mask parts

All products in this category by Resmed*, Philips Respironics and Fisher & Paykel.

* with the exception of AirTouch bubbles by Resmed which are guaranteed for 1 month.

3 months

Resmed CPAP Device Accessories

  • Modem

36 months

  • Cable and power supply if purchased with CPAP device

36 months

  • Cable and power supply if purchased as a replacement

3 months

  • Memory card

3 months

  • tubing
  • Standard humidifier chamber

3 months

  • Reusable Humidifier Chamber

12 months

  • Transport bag

3 months

Philips Respironics

  • Modem

24 months

  • Cable and power supply

3 months

  • Memory card
  • tubing
  • Humidifier chamber
  • Transport bag

Fisher & Paykel

  • Modem

36 months

  • Cable and power supply

36 months

  • Memory card

12 months

  • Tubing

3 months

  • Humidifier chamber
  • Transport bag

Comfort accessories

  • Pillows

24 months

  • Tube racks

3 months

  • Chinstraps

3 months

Maintenance accessories

  • Wipes

N / A

  • Soap
  • Purdoux tubing brush

Battery

  • RPS II battery by Resmed

6 months

  • RPS II Battery Accessories

24 months

  • Lithium battery by Philips Respironics

6 months

  • DreamStation Go Battery
  • Medistrom Pilot-12 Lite and Pilot-24 Lite Battery

12 months

  • Clamp set or 12V/24V adapter for battery

3 months

Night Shift LE

  • Manufacturing and electronic components

24 months

  • Haptic motors

12 months

  • Battery

12 months

  • neck strap

6 months

  • Chest belt

6 months

Subject to the terms and conditions contained in the manufacturer's warranty contract that you find in the user manual, Thérapie CPAP Outaouais undertakes to exchange or have repaired any defective item, acquired from one of its authorized representatives, during the entire warranty period shown in the table below. In the event of an exchange, Thérapie CPAP Outaouais will attempt to replace the item with either a new item or a refurbished item of equivalent quality and value, subject to the availability of devices and parts from the manufacturer. This commitment applies to the extent that:

    1. The item is maintained and operated in accordance with the user manual specifications and/or accessory replacement guides;
    2. The part of the item to be repaired or replaced is an original part or an original spare part, the repairs and/or replacements being carried out by Thérapie CPAP Outaouais, the manufacturer and/or an authorized person;
    3. Normal precautions have been taken to keep the item in good condition;
    4. The item has not been subject to unauthorized modification, misuse, negligence or accident caused in particular by water or animals;
    5. The item has not been used for purposes other than those for which it is designed or has not been used with accessories other than those recommended;
    6. Item bears original manufacturer identification marks (serial #);

      In the event of non-compliance with points 1 to 6, Thérapie CPAP Outaouais and/or the manufacturer reserves the right to cancel the warranty. In such a case, any repair and/or exchange, as well as the related transport costs, will be at your expense.

A repair or exchange does not extend the duration of the manufacturer's warranty.

  1. Product Description

Thérapie CPAP Outaouais attempts to be as accurate as possible on the Site. However, Thérapie CPAP Outaouais does not guarantee that Product descriptions or any other content on the Site is accurate, complete, reliable, current and/or error-free. If the Product you received does not correspond to the description of the Product you ordered on the Site, Thérapie CPAP Outaouais 's liability is limited to refunding you the value of the Product if it is returned to Thérapie CPAP Outaouais in its original condition (unopened), and within a period of ten (10) days following the date of invoicing of the Product. For more information regarding the steps for returning a Product, please see our Product Return Policy set out in Section 14 herein.

  1. Errors on the Site

Thérapie CPAP Outaouais reserves the right to revoke any offer posted on the Site, to refuse or cancel any order and to correct errors, inaccuracies or omissions on the Site, at any time and without notice, even after submission. of an order and even if the order has been confirmed and/or if your credit card has been charged. In the event that your credit card has already been charged and your order is cancelled, Thérapie CPAP Outaouais will refund the full amount debited, by the original method of payment.

  1. Price policy

Product prices are subject to change without notice. The prices displayed on the Site are in Canadian dollars.

  1. Sales Tax Policy

Thérapie CPAP Outaouais collects and remits sales tax as required by law.

  1. Sale for personal use

The Products offered on the Site are offered to end users only, for personal use and not for resale.

  1. Conditions for purchasing a sleep apnea treatment device. 

CPAP device

The purchase of a CPAP device requires a valid medical prescription. The prescription should include:

  • your name and date of birth;
  • the type of device prescribed (fixed or variable);
  • the setting pressure of the device; And
  • doctor's signature.

If the respiratory therapist does not find a valid prescription in your client file, you will be contacted before your order is shipped. Once the prescription has been received and the order has been validated, the device will be shipped by Canada Post.

When you receive your CPAP device at the shipping address you provided, it will have been calibrated by a respiratory therapist according to the prescription in your client file and ready to use.

  1. Payment of your order

You can pay for your orders on the Site with a major credit card issued in Canada, with billing address in Canada.

Credit cards are billed upon confirmation of the online order on the Site, including any applicable taxes and/or shipping/handling charges.

  1. Confirmation of your order

After you have placed an order on the Site, Thérapie CPAP Outaouais will verify the validity of the information you have provided by verifying your method of payment, your billing address and your shipping address in Quebec. Thérapie CPAP Outaouais will also verify the quantity and current inventory status of the requested Product. When required by the laws in force, Thérapie CPAP Outaouais will verify that the medical prescription necessary for the purchase of a particular Product is present in your client file.

Thérapie CPAP Outaouais reserves the right to limit the quantities of Product that you can purchase, in particular during a promotion, a discount offer or a bonus.

  1. Order acceptance/confirmation

You will receive by email a confirmation of the order placed on the Site.

Your receipt of an order confirmation electronically or in any other form does not signify acceptance of your order by Thérapie CPAP Outaouais. At any time after placing your order, Thérapie CPAP Outaouais reserves the right to accept or decline your order for any reason. In the event that Thérapie CPAP Outaouais refuses your order, Thérapie CPAP Outaouais will refund the amount debited by the original method of payment.

  1. Out of stock

Thérapie CPAP Outaouais cannot under any circumstances guarantee the availability of the Products offered on the Site. Thus, all orders placed on the Site are subject to Product availability and will be shipped under the Shipping Policy set out in Section 13 below.

In the event that a Product is out of stock, Thérapie CPAP Outaouais will contact you and inform you of the out of stock. At your option, Thérapie CPAP Outaouais will be able to send you the Product as soon as it becomes available again or Thérapie CPAP Outaouais will cancel the order and refund the amount debited by the original method of payment.

  1. Shipping Policy

Please note that no order will be shipped until all Products contained in the order are ready and available for shipment. In addition, no order will be shipped outside of Quebec, except at the discretion of Thérapie CPAP Outaouais .

Shipping charges are added to any order with a total value of less than $75 before applicable sales taxes. There will be no shipping charges for any order valued at $75 or more before applicable sales taxes. The charges applicable to your order will be clearly indicated, if any, before you complete your purchase of Products on the Site.

Additional shipping charges may apply for any order shipped to remote areas, either outside major urban centers or areas not served by Canada Post (XpressPost). Prior to such shipment, we will contact you to obtain your consent to such additional shipping charges. If you refuse, Thérapie CPAP Outaouais will cancel the order and refund the amount debited to the original payment method.

For any questions about your order (including a request to cancel an order), you must contact Thérapie CPAP Outaouais :

    • via our contact form;
    • by email at info@therapiecpapoutaouais.com ; Or
    • by telephone to Thérapie CPAP Outaouais customer service at 819-778-3748.

  1. Product Return Policy

All sales made through the Site are subject to this Product Return Policy. Thérapie CPAP Outaouais undertakes to reimburse you, in whole or in part, for the Products that you return to us, according to the conditions and within the time limits specified in this article 14, with the exception of a Product bearing the mention "NOT REFUNDABLE” for which no refund is offered.

Return of any other product purchased on the Site

Thérapie CPAP Outaouais grants you the privilege of returning to it, for reimbursement purposes, any Product that you have acquired on this Site (other than a CPAP device), during a period of ten (10) days following the date of the invoicing of the Product, provided that the Product has not been unpacked and that it is returned within the said period, in its original condition (unpacked). When returning the Product, Thérapie CPAP Outaouais reserves the right to refuse, at its sole discretion, a request for reimbursement when all the conditions for reimbursement have not been met. If all the conditions for reimbursement have been met, Thérapie CPAP Outaouais undertakes to reimburse you for the sums received to date for the acquisition of the said Product. A $15 return processing fee will be subtracted from the original cost and a credit for the difference will be issued. Delivery charges are non-refundable. If you need professional advice following the purchase of a mask made on our site, we can offer you a consultation at a cost of $50. No possibility of exchange for any Product purchased on the Site (other than a CPAP device)

Product Return Steps

To return a Product, you can contact customer service by email at info@boutiquetco.com . Our agents will establish with you the most appropriate return method depending on your situation, either a return by post or a return directly to a point of service.

If the postal return method is chosen, a return postal slip from Canada Post will be sent to you by email.

Please follow these steps:

  • Before closing the package, make sure you have included all the items you wish to return.
  • Print the postal return slip and affix it to the package containing the items you wish to return.
  • A refund will be issued automatically to your original form of payment within three (3) to five (5) business days of receipt of your package at our warehouse.

  1. Campaigns/promotions/contests

Thérapie CPAP Outaouais reserves the right to cancel, modify or restructure, at any time, without notice and for any reason, any promotion, sale, contest, survey or other offer communicated by Thérapie CPAP Outaouais . The promotional codes offered by Thérapie CPAP Outaouais are valid until the date displayed or communicated or while supplies last, according to the applicable terms and conditions. Any unused portion will be forfeited. Each promotional code is limited to one use per customer and one code per order. No promotional code can be combined with any other offer. No promotional code will have cash value.

Any offer is void where prohibited, taxed or restricted by law. No offer is transferable. No offer will be applied retroactively to Products already purchased. No offer is valid on resale activity. Products and support acquired under these Terms are for your personal use and not for resale. Distributors and other resellers are not eligible for these offers.

  1. Terms of Use - Limited Warranties

Thérapie CPAP Outaouais does not offer any contractual guarantee to the user of the Products offered on this Site, other than those provided for by law or by the standard guarantees related to a particular Product. Thérapie CPAP Outaouais makes no express or implicit representation as to the expected results that may result from the use of any of the Products offered on this Site. You acknowledge that medical results may vary depending on the circumstances or may not be achieved.

Before using any Product purchased on this Site, you should review the user manuals provided with that Product. User manuals contain important information about the Product as well as instructions for the handling, use and maintenance of the Product. You have, at all times, the responsibility to ensure that the handling, use and maintenance of the Product are carried out in an adequate manner, in accordance with the instructions contained in the User Manuals.

Ask your doctor about the risks inherent in the use of the Products offered on this Site.

  1. Representations

In the absence of express stipulation and except as regards its own products and services, Thérapie CPAP Outaouais does not promote or recommend a specific brand of Products. In addition, Thérapie CPAP Outaouais makes no representations regarding the Products, whether or not their use has been recommended to you by a third party. Products, including CPAP devices, that have been prescribed by your doctor are used by you without any representation on the part of Thérapie CPAP Outaouais to the effect that they will prolong your life expectancy or provide you with better health. Only your doctor can inform you about the possible results resulting from the use of these products and devices.

You acknowledge that Thérapie CPAP Outaouais , the members of its management and its directors, officers, employees, agents, as well as their respective successors and assigns will not be liable for damages, of any nature whatsoever, resulting from the fact that a Product may be inappropriate for you, or that this Product may not have produced or produced the expected results, even if Thérapie CPAP Outaouais knew or should have foreseen the possibility of such damages.

  1. Agreement on Applicable Laws and Jurisdiction

These Conditions are governed and interpreted in accordance with the laws in force in the province of Quebec, without regard to the rules of conflict of laws. You agree to submit to the exclusive jurisdiction of the competent courts in Quebec, in the judicial district of Montreal, with respect to all questions relating to the Conditions, as well as in the context of any dispute that may arise with regard to of these questions. You also agree that the applicable laws are those of Quebec as well as the Canadian federal laws applicable in Quebec.

  1. Waiver

Any consent or waiver on the part of Thérapie CPAP Outaouais , whether express or implied, regarding a failure on your part to comply with the provisions hereof, does not constitute consent or a waiver of any other subsequent default or different nature.

  1. Divisibility

In the event that any provision of these Terms is found to be illegal, void or unenforceable by a court of competent jurisdiction, such provision shall be deemed not to form part of the Terms and the remaining provisions shall remain in full force and effect.

  1. Updated Terms

Thérapie CPAP Outaouais may, at any time and without notice, modify these Conditions by updating this page of the Site. Please visit this page periodically to review the then current Terms, which constitute the terms and conditions of purchase of Products on this Site. It is understood that the Conditions in force at the time you placed an order on the Site are the Conditions which apply to this order and those which bind you.

  1. Subcontracting

We may appoint a sub-contractor or assign the service of our obligations to third parties.

  1. Notice

You expressly consent to Thérapie CPAP Outaouais communicates with you, for any reason, at any telephone number, physical address or email address you provide to us. Any notice will be in writing and may be sent by any reasonable means, including by mail, email, text message or recognized commercial courier service.

  1. Applicable law

The interpretation of these conditions of sale must be made in conjunction with the legislation of Quebec.

  1. Questions and comments

For any questions and/or comments, contact us by email at info@boutiquetco.com